SHORE EXCURSIONS ASIA TERMS & CONDITIONS

Passport and Visa Essentials

All clients traveling with Shore Excursions Asia must have a machine-readable passport valid for at least six months beyond their return date. Additionally, clients must obtain any necessary visas or travel permits for their destinations. It is solely the client’s responsibility to acquire and cover the cost of all required documentation, such as tourist or transit visas.

Visa and Entry Regulations

We strongly recommend verifying visa and entry requirements well in advance of your travel, as processing times can vary by country. Although your travel advisor may assist with the application process if requested, Shore Excursions Asia is not responsible for any delays or failures in obtaining the necessary documentation. Failure to secure proper documentation may result in denied boarding or entry into a country, and Shore Excursions Asia will not be held liable for such issues.

Personal Information and Electronic Travel Documents

To process your booking, Shore Excursions Asia requires passport information (including full name, date of birth, passport number, nationality, and issue/expiry dates) as well as emergency contact details. Personal information such as email, phone number, and travel insurance details will also be collected for emergency purposes. Once full payment is received and registration is complete, travel documents will be provided electronically no later than 21 days before departure. Printed documents are not issued; all guests will receive e-documents.

Visa Guidance and Entry Assurance

General Guidance

Shore Excursions Asia can provide general guidance on the required travel documents for your destinations. For the most accurate and up-to-date information, we recommend contacting local consular services or a professional visa agency. In some cases, an invitation letter from the Ground Handler may be required to support your visa application.

Entry Assurance

Please be aware that even with the correct documentation, entry into a country is not guaranteed. Shore Excursions Asia is not liable for any issues related to improper documentation or government entry decisions, including delays, losses, or missed portions of your trip.

Health Requirements

Clients are responsible for understanding and meeting health requirements relevant to the regions they plan to visit. This includes obtaining necessary vaccinations, health certificates, and following precautionary measures based on travel advisories. We recommend consulting reputable health organizations such as the World Health Organization (WHO) or the Centers for Disease Control and Prevention (CDC) for the latest health requirements. Additionally, it is advisable to seek personalized advice from a healthcare professional to ensure you are physically fit for the planned excursions and activities. Shore Excursions Asia is not liable for any failure to meet health and vaccination requirements.

Special Needs and Mobility Assistance

∎Notification: Guests must notify Shore Excursions Asia of any physical, medical, or special needs at the time of booking. We will make reasonable adjustments to our policies and procedures as needed, provided these adjustments do not fundamentally alter the nature of our services.

∎Medical Fitness: Guests are responsible for ensuring they are medically and physically capable of traveling. We may request a medical assessment from a qualified professional. If the assessment indicates that you need assistance beyond what we can reasonably provide or if you do not provide the assessment in a timely manner, this will be treated as a cancellation by you, and cancellation fees will apply.

∎Personal Devices and Services: Shore Excursions Asia does not provide personal devices (e.g., wheelchairs, hearing aids, prescription glasses) or personal care services (e.g., assistance with eating, toileting, or dressing). Travelers requiring such services should bring a companion to assist them, as our staff will not be available for these tasks.

This policy applies to children based on the year of birth indicated in their passport.

Tour Package

∎Under 3 years old: Free of charge.

∎From 4 to 7 years old: 50% of the adult price.

∎From 8 to 11 years old: 75% of the adult price.

∎From 12 years old: Charged as an adult.

Flight Tickets

Airfare will vary depending on the airline, but the general policies are as follows:

∎An infant under the age of 2 without a seat is charged 10% of the adult fare.

∎Children between the ages of 2 and 12:

• On domestic itineraries: 90% of the adult fare.
• On international itineraries: 75% of the adult fare.

By the regulations of the Association of Asia Pacific Airlines (AAPA), the free baggage allowance for flights within Asia is as follows:

∎Economy Class: 20kg

∎Business Class: 30kg

∎First Class: 40kg

Additionally, passengers may carry limited cabin luggage subject to airline rules. It is the client's responsibility to comply with luggage restrictions, and any excess baggage fees will be borne by the client.

Note: These allowances do not apply to budget airlines, which typically offer lower luggage allowances. Please check with your specific airline for exact baggage policies. For security reasons, regulations within Asia also stipulate that all suitcases must have a locking device. Failure to comply may result in airport staff refusing to load your luggage onto the aircraft.

Shore Excursions Asia’s tours and excursions do not include travel insurance of any kind. We strongly recommend that clients purchase comprehensive travel insurance from their country of origin, covering risks such as trip cancellations, medical emergencies, loss or theft of personal belongings, and any adventurous activities included in our excursions (e.g., hiking, boating, etc.). Shore Excursions Asia is not responsible for any loss or damages due to the lack of adequate insurance coverage.

If you are dissatisfied with any aspect of the service provided by Shore Excursions Asia, please inform your local tour guide or travel advisor immediately to allow for the issue to be addressed during your trip. If your issue is not resolved, and you wish to file a complaint or claim compensation, you must do so within 15 days of the end of your final excursion. Complaints must be submitted in writing via email, regular mail, or facsimile, accompanied by relevant receipts and evidence supporting the claim. Shore Excursions Asia will not accept or process any claims submitted after this 15-day period.

Shore Excursions Asia provides booking services for shore excursions and gathers travel information from reputable third-party providers such as hotels, airlines, and tour operators. While we strive to ensure the accuracy of the information provided, we are not responsible for errors, omissions, or inaccuracies in the content supplied by third-party providers.

Shore Excursions Asia is not liable for the actions, omissions, or failures of third-party providers, such as changes to itineraries, cancellations, or equipment malfunctions. We are also not responsible for any loss, injury, or damage caused by forces beyond our control, including but not limited to:

∎Natural disasters (e.g., earthquakes, floods)

∎Political events (e.g., wars, civil unrest)

∎Health crises (e.g., epidemics, pandemics)

∎Acts of government authorities

∎Mechanical failures (e.g., ship or aircraft breakdowns)

∎Terrorist activities

In case of such events, Shore Excursions Asia will attempt to offer alternate arrangements where possible, but additional expenses incurred will be the client’s responsibility. Shore Excursions Asia is not responsible for clients failing to comply with customs regulations or for any loss or theft of personal belongings due to negligence on the client’s part. It is the client’s responsibility to ensure the security of their valuables.

Shore Excursions Asia reserves the right to substitute hotels, flights, or cruise ships, alter itineraries, or cancel tours before departure. In the event of tour cancellation by Shore Excursions Asia prior to the commencement of travel, a full refund of payments made will be issued.

Many Shore Excursions Asia tours include physical activities such as boarding boats, climbing hills, or entering caves. These activities require care and attention. Our representatives will offer advice and assistance, but all activities are undertaken at the client’s own risk. Shore Excursions Asia and its agents are not responsible for any accidents that occur after appropriate care has been exercised by our team.

Shore Excursions Asia reserves the right to modify or discontinue services for clients who engage in illegal or inappropriate behavior toward our employees or agents. Inappropriate behavior includes, but is not limited to, obscene language, racial offenses, or harassment of a sexual nature. Shore Excursions Asia may cancel services without notice or compensation in such cases.

Clients can reach Shore Excursions Asia through the web form at www.shoreexcursion.asia, via email at [email protected], fax, or phone. If you do not receive a response to your inquiry (related to booking, modifying, or canceling a tour) within 48 hours, please contact our customer service center at +84 964 640 313. Our team is available during standard business hours (Vietnam time) to assist you.

Shore Excursions Asia reserves the right to amend or modify these Terms & Conditions at any time without prior notice. Clients will be notified of changes through updates posted on our official website.